Southeastern Fertility Center feels it is important for you to
be an advocate for yourself when dealing with your insurance company.
We want you to better understand your insurance coverage for infertility
treatment so that you receive all the benefits to which you are
entitled.
We recommend that you obtain written verification of your benefits.
The following guidelines will help you obtain infertility benefit
verification. If you have any questions, please call our insurance
department, who will help walk you through the process.
1. Insurance policies come in two forms. The first is the actual
contract, which is a legal document written in very specific language.
The second is the summary plan description which provides a general
explanation of your plan and benefits. You will want to obtain
both from your employer or insurance company and read through
the infertility section.
2. If you have questions regarding some the information while
reading through the contract, you may call the customer service
phone number printed on your insurance card. We recommend that
you do the following:
• Specifically ask for benefits relating to infertility.
• Obtain name of customer service representative giving
you information.
• Document date and time of phone call.
• Request written confirmation of benefits.
ALWAYS REMEMBER MOST INSURANCE COMPANY CUSTOMER REPRESENTATIVES
WILL ONLY ANSWER THE QUESTION ASKED. TRY TO BE VERY SPECIFIC WHEN
ASKING QUESTIONS RELATING TO BENEFITS. SOMETIMES COMPONENTS OF
A PROCEDURE MAY BE COVERED (SUCH AS BLOOD WORK, ULTRASOUNDS, ETC).
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